Terms and Conditions for Gardeners Chalk Farm

These Terms and Conditions set out the basis on which Gardeners Chalk Farm provides domestic and commercial gardening services. By making a booking with us, you agree to these terms, which are designed to create a clear understanding of the work to be carried out, the responsibilities of each party, and the standards that apply throughout the service period. For the avoidance of doubt, references to “we”, “us”, and “our” mean the gardening service provider, while “you” and “your” refer to the customer receiving the service.

These terms apply to all gardeners Chalk Farm services, including regular maintenance, one-off garden work, clearance, pruning, planting, turf care, seasonal tidy-ups, and related tasks agreed in advance. They do not form advice or a guide to gardening practice; instead, they are a legal agreement governing the relationship between the customer and the service provider. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue in full force.

By placing a booking, you confirm that you have read, understood, and accepted these conditions. If you are booking on behalf of another person, business, or property owner, you warrant that you have authority to do so and that the person or entity on whose behalf you act is also bound by these terms. We may update these terms from time to time, and the version in force on the date of booking will ordinarily apply unless otherwise agreed in writing.

Booking Process

Bookings for Chalk Farm gardeners services may be made by telephone, email, online enquiry form, or any other booking channel that we make available. A booking request does not create a binding contract until we confirm acceptance. We may decline a request for any reason, including unavailable dates, specialist equipment requirements, safety concerns, or circumstances where the requested work falls outside our service scope.

When you make a booking, you must provide accurate and complete information, including the property address, type of garden work required, access conditions, parking restrictions where relevant, and any known hazards such as uneven surfaces, aggressive animals, hidden utilities, or fragile structures. Any estimate we provide is based on the information supplied by you. If the actual conditions differ materially from those described, we may revise the price, scope, timing, or personnel assigned to the job.

For recurring maintenance, the schedule agreed at the outset will normally remain in place unless changed by mutual consent. For one-off jobs, the date and approximate start time will be confirmed when the booking is accepted. We will use reasonable efforts to attend as arranged, but arrival times may vary because of weather, traffic, equipment issues, or earlier jobs overrunning. Time estimates are not guarantees unless expressly stated in writing.

If, upon arrival, we are unable to access the property or complete the work due to missing keys, blocked access, unsafe conditions, incorrect information, or your failure to be present where presence is required, we may charge a call-out fee or the full agreed fee, depending on the circumstances and the amount of time reserved. Any additional work requested during the visit must be authorised by you or your representative before we proceed, and may be charged separately.

Payments

All prices are quoted in pounds sterling and may be provided as estimates, fixed prices, hourly rates, or a combination of these depending on the nature of the gardening service. Unless stated otherwise, quotes do not include unexpected extras such as specialist waste disposal, hired machinery, replacement materials, or emergency attendance. Gardeners Chalk Farm reserves the right to correct clerical errors in pricing and to adjust charges where the scope of work changes after the booking is confirmed.

Payment terms will be stated in the booking confirmation or invoice. In many cases, payment is due on completion of the work, although deposits, advance payment, or staged payments may be required for larger or recurring projects. Where a deposit is taken, it may be non-refundable to the extent necessary to cover administrative costs, reserved labour time, or materials purchased specifically for your job, unless a different arrangement is confirmed in writing.

Late or failed payments may result in suspension of services, recovery action, and the addition of reasonable costs incurred in collecting overdue sums, to the extent permitted by law. We may charge statutory interest and compensation on overdue commercial invoices under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. You agree to pay all invoices in full without set-off, deduction, or counterclaim unless required by law or agreed by us in writing.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving us reasonable notice. For standard garden maintenance or similar appointments, we ask for at least 48 hours’ notice where practicable. For larger jobs, projects involving materials, or visits requiring special preparation, a longer notice period may be required and will be stated at the time of booking. Cancellations made too late may result in a charge reflecting the time reserved, staff allocated, and any materials already ordered.

If you cancel after we have commenced work, you will be liable to pay for the work completed up to the point of cancellation, together with any unavoidable costs already incurred. If we arrive and are unable to start because of access problems or unsafe conditions caused by you or circumstances under your control, the booking may be treated as a late cancellation. We may reschedule at our discretion where this is practical and reasonable.

We may cancel or postpone a booking at any time where weather conditions, safety concerns, staffing issues, equipment failure, or other events outside our control make it impracticable or unsafe to proceed. In such cases, we will aim to offer an alternative date. We will not be responsible for indirect loss resulting from a lawful cancellation or postponement, except where liability cannot be excluded by law.

Liability and Property

We will use reasonable skill and care in performing the services agreed. However, gardening work can involve natural variability, hidden defects, and conditions that are not always visible in advance. Except where required by law, we do not guarantee any particular outcome in relation to plant survival, lawn recovery, growth rates, flowering, weed regrowth, soil condition, or weather-related effects. Your specific requirements will be assessed in context, and any recommendations are made on the basis of the information available at the time.

We are not responsible for damage resulting from pre-existing defects, unstable structures, hidden pipes or cables, poor maintenance, improper installation, unsuitable substrates, or incorrect information provided by you. You should remove or protect items of value, fragile objects, ornaments, furniture, children’s toys, and other movable items before work begins. If you ask us to move items on your behalf, we will do so only as a courtesy and without accepting liability for damage unless caused by our negligence.

Our total liability for loss or damage arising from any one event or series of connected events shall be limited to the amount paid or payable for the relevant service, except where such limitation is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We shall not be liable for loss of profit, loss of business, loss of opportunity, or indirect or consequential loss.

Waste Regulations and Site Clearance

Where our work generates green waste, soil, branches, leaves, turf, packaging, or other debris, disposal arrangements will be determined in advance or as soon as reasonably possible during the job. Waste may be removed by us, left bagged on site, or placed in designated collection areas, depending on the service agreed. If waste removal is included, the charge may reflect disposal fees, transport costs, and any required handling or segregation.

You acknowledge that waste produced during gardening services must be handled in accordance with applicable UK waste regulations. We will act as a responsible waste carrier where required and will not knowingly dispose of controlled waste unlawfully. You agree not to ask us to deposit waste in an unauthorised location, burn waste where prohibited, or mix hazardous materials with garden waste. Any hazardous, clinical, chemical, asbestos-containing, or contaminated materials are outside the standard scope of service unless expressly agreed and lawfully managed in advance.

Where waste remains on your premises after the job, you are responsible for its safe storage, subsequent collection, and lawful disposal unless we have agreed in writing to remove it. If skips, bins, compost areas, or shared waste facilities are used, you are responsible for ensuring that access is available and that their use complies with property rules and local regulations. We may refuse to handle materials that we reasonably believe present a health, safety, or legal risk.

Customer Responsibilities

You must ensure that the property is reasonably accessible at the agreed time and that any pets are secured, children are supervised, and hazards are identified to us before work begins. Any request to enter locked areas, work at height, use electrical equipment, or handle water supplies must be made known in advance. We may stop work if we consider conditions unsafe, or if we believe continuing would breach health and safety requirements.

You are responsible for confirming that you have the right to authorise the requested work at the property. If the premises are leased, shared, managed by a third party, or subject to planning, conservation, or leasehold restrictions, you should obtain all necessary permissions before booking. We do not accept responsibility for disputes between occupiers, landlords, tenants, neighbours, or managing agents arising from works you have requested.

If you supply plants, materials, tools, or instructions, you do so at your own risk unless otherwise agreed. We are not responsible for delays or defects caused by items supplied by you or by third parties under your direction. Any complaint concerning the service should be raised promptly so that we may investigate while the relevant facts remain available.

Force Majeure, Complaints, and Governing Law

We are not liable for failure or delay in performing our obligations where such failure arises from events beyond our reasonable control, including severe weather, flooding, fire, strikes, transport disruption, supply shortages, power outages, civil disturbance, or governmental action. Where a force majeure event affects a booking, we will seek to agree a revised arrangement once it becomes practical to do so.

Any complaint regarding the service should be made as soon as reasonably possible after the issue arises and, in any event, within a reasonable time. We may request photographs, access to the relevant area, and an opportunity to inspect or remedy the issue. If a genuine fault attributable to us is identified, we may choose to re-perform the relevant work, offer a partial refund, or take another reasonable corrective step, depending on the circumstances.

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where you are a consumer resident in another part of the UK and mandatory local rights provide otherwise. This provision applies to all services supplied by Gardeners Chalk Farm and any related contractual matter.

Gardeners Chalk Farm operates on the basis that clear communication, lawful waste handling, fair pricing, and reasonable expectations support a reliable service relationship. By proceeding with a booking, you confirm that you accept these terms in full and agree that they form part of the contract between us and you.